Shipping & FAQ page

Shipping & FAQ

At Nightshade Studios, every order is packed with care to ensure your prop arrives safe, secure, and ready for display.

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🕒 Processing Time

• All orders ship within 3–4 business days.

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🚚 Shipping Methods & Rates

• Life-size props ship FREE within the U.S.

• Smaller items calculate shipping at checkout based on weight and destination.

• We ship via UPS or USPS, depending on the size of the item and your location. Tracking is included with every shipment.

Note: We currently do not offer international shipping.

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📦 Packaging

Our props are often oversized, delicate, or oddly shaped. We use custom padding and reinforced boxes to protect your order in transit.

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🎨 Paint & Finish Disclaimer

Each painted piece is hand-finished and may include small imperfections, brush marks, or slight color variations. These are not flaws — they’re part of what makes your prop one-of-a-kind, like a fingerprint from the artist.

If you select a DIY/primed version, it may include visible print layer lines or support marks typical of raw 3D prints. These are normal and ready to be sanded or painted over as part of your finishing process.

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❌ Returns & Damage Policy

All sales are final due to the custom and artistic nature of our work. However, if your item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue promptly.