Shipping & FAQ
At Nighshade Studios, every order is packed with care to ensure your prop arrives safe, secure, and ready for display.
Processing Time
All orders ship within 3-4 business days.
Shipping Methods & Rates
Life-size props ship FREE within the U.S.
Smaller items calculate shipping at checkout based on weight and destination.
We ship via UPS, FEDEX, or USPS, depending on the size of the item and your location. Tracking is included with every shipment.
NOTE: We currently do not offer international shipping
Packaging
Our props are often oversized, delicate, or oddly shaped. We use custom padding and reinforced boxes to protect your order in transit.
Paint & Finish Disclaimer
Each painted piece is hand finished and may include small imperfections, brush marks, or slight color variations. These are not flaws, they're part of what makes your prop one-of-a-kind, like a fingerprint from the artist.
If you select a DIY/Primed version, it may include some visible layer lines or support marks typical of raw 3D prints. these are normal and should be minimal, I do my best to eliminate most of these through the sanding and priming process to make sure you prop arrives as smooth as possible.
Returns & Damage Policy
All sales are final due to the custom and artistic nature of my work. However, if your item arrives damaged, please contact me within 48 hours of delivery with photos of the product and packaging so I can resolve the issue promptly.